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Zoom has been one of the most used and fastest growing applications of Fueled by the COVID pandemic, the consequent lockdown and social distance restrictions in place made videoconferencing a must have for every single remote worker. Nowadays, almost any remote worker has a videoconferencing account, a team message application like Slack or MS Teams, and perhaps a VPN client to access private resources.

However, the dependence on real time voice and video applications to perform regular work duties threw more demand on IT support and escalation teams than ever before. How many of you had problems with Zoom or any other video conferencing application, and were unsure on how to proceed? In the following section, I took three screenshots of a good, a bad, and the ugly zoom session.

Next to each screenshot, I noted the overall experience I had. You can note that for both sent and received traffic, the latency, jitter, and packet loss metrics are below the recommended thresholds. You can see that the latency is high more than ms. Participants confirmed that they had trouble hearing my voice. In this case, I could barely see and hear any voice on the other end. If you are connected with Ethernet, then I would check with a speed test how fast your Internet is.

If you are connected with Wi-Fi, then consider how distant you are from your home WiFi router or whether you are in an area where external Wi-Fi networks are overlapping with your network. Based on how familiar you are with troubleshooting these types of issues, you may be able to fix this problem yourself, or request support from your company. As you are reading through this article, you realize how much time you waste each time that you are experiencing video conferencing issues.

Nowadays, this is one of the hottest topics for tech support. For many companies, tech support is still a hidden cost, hard to quantify. Yet, support costs are something that should be accounted for.

As a simple exercise, you could estimate costs associated with issues like this by comparing other related expenses. Think about your hourly rate, and think about how many minutes per month you waste dealing with performance issues like this.

The math should be fairly simple. Add to those costs also the disruption that events like this bring to remote meetings.

If your company provides remote help-desk support then add also the average hour rate of an help-desk operator. The Covid pandemic made voice conferencing applications like zoom a must have. However reliance on videoconferencing is adding more stress to help desk teams and increasing support costs. All Rights Reserved.

Privacy Policy Terms of Use. No Comments. Zoom from Home Zoom has been one of the most used and fastest growing applications of Troubleshooting Problems with Zoom How many of you had problems with Zoom or any other video conferencing application, and were unsure on how to proceed? Zoom provides real-time statistics for three key network performance metrics : latency, packet loss and jitter.

The following table will help define what the recommended versus bad performance values are. Metric Recommended Degraded Jitter Less than 30 ms. More than 40 ms. Latency Less than ms. More than ms. The Ugly In this case, I could barely see and hear any voice on the other end. Tech Support: Hidden Yet Real Cost of Work From Home As you are reading through this article, you realize how much time you waste each time that you are experiencing video conferencing issues.

Conclusion The Covid pandemic made voice conferencing applications like zoom a must have. Tags: conference end user monitoring zoom zoom conference zoom latency zoom troubleshooting. Search Search. Customers Pricing Get A Quote. Resources White Papers Webinars Documentation. Sales: sales netbeez.

 
 

 

9 Common Zoom Call Issues and How to Fix Them – Tech Support: Hidden Yet Real Cost of Work From Home

 
Zoom woth other online meeting tools make that easier than ever, but as with any other software, issues will arise, and they disrupt or even источник good video calls. Check you’re not muted: When you join a Zoom meeting you’ll normally have to click to activate the microphone, because you’re muted. This will tell your email client that anything received from that address isn’t spam and shouldn’t be filtered.

 
 

– The most common Zoom problems and how to fix them now | Digital Trends

 
 
This tool is listed as Request Remote Control under View Options and can be accessed at any time while sharing the screen. Hit Lock Meeting.