– Why is zoom not working on my dell laptop

Looking for:

The most common Zoom problems and how to fix them now | Digital Trends.Dell Precision M Laptop Troubleshooting – iFixit

Click here to ENTER

Tell us why! Complementary Content. Click here to find your nearest local Cinch I.

Fixing Common Zoom Video Conferencing App Problems – Question Info


All of the common steps have been taken from rolling back, ripping out to test WHQL, etc. A quick flip of the driver or device seems to bring it back again. It’s not clear yet whether they’re on a Skype call then transition to Zoom. Or, on a Zoom call, then possibly join one from a web-based plug-in while the Zoom Desktop is installed.

All I know is that Zoom is taking a long time to respond to tickets. We’ll update as the issue is investigated further. Please post any information you have about this problem here for others to correlate with. Go to Solution. Find your Service Tag If still under warranty, click the ” Get help now ” icon on the right to start a live chat session. Currently only available in the USA.

View solution in original post. The ‘Zoom. Once you select to Join with computer audio, zoom crashes along with the windows audio service stops.

The issue seems to have started with the Realtek Audio driver 6. I was able to confirm it continued to happen on these versions. Users are on the latest Zoom using auto-update. The trouble seems to be it’s hard to reproduce so we never know if it’s fixed. You’ll think that a new driver does the trick until it triggers again. Keep an eye out for users reporting the issue on that downgraded driver. I recommend opening a case with Dell so they can escalate to the Advanced Resolution team.

My next thought is that rolling back Zoom from 5. We’re going to swap out some of these new laptops with competitors’ devices as we can see this is going to be a long crawl through support territory with Dell. We’ve had inexplicable issues with our Dell Latitude laptops and the folks who heavily use Zoom execs. This exact same thing is happening and we’ve been at our wits end. We’ve tried literally everything. I was able to fix it by simply disabling and enabling the realtek microphone array for one person, and the other person’s mic actually worked when the mic was DISABLED!

No idea why. These are probably very unstable, nonpermanent fixes, so also ordered external mics for those users. The other person’s doesn’t work no matter what I do! I have a ticket in with Zoom that just got escalated to their engineering team so will report back there. The problem is that once the issue occurs, the mic won’t work for other programs either. How frustrating! I’ve got users who have the onboard Realtek array go completely dead. Nothing comes through the microphone in the ‘Sound Settings’ until I reinstall the driver, or delete the audio device from compmgmt.

The folks with headsets seem to have the microphone go dead at the same as the onboard. I’ve got a machine right now E on 6. This is the version that support.

At this point, I’m convinced it’s intermittent across many versions. The hard part is that all of the testing is happening with real people who need to get work done on these calls. The next best thing might be trying to capture the event with Procmon in an effort to further help the vendors isolate where this interaction is happening. Guess what? After tickets open with everyone, Zoom engineering team provided this response – Microsoft is releasing a hotfix for this problem at the end of Sept!

Big relief! Unfortunately the suggestion of rolling back drivers did not help all the users, but we have alternatives until this hotfix is released. Wanted to let everyone know. Thanks, fixfinder for helping us all work together! Hi Katie, Apologies for the inconvenience. We do have existing tickets having the same issue with Dell machines, the engineering team confirmed that it is an audio driver issue with Realtek.

Our engineering team already notified Dell about this issue and in addition, Dell also reached out to Microsoft informing the said fault. Microsoft advised that they will release a hotfix for this issue around end of September. While waiting for the hotfix, you may try to roll-back to the old driver or uninstall a Windows driver update dated June 11th, Thursday. This information came from a similar post from this link. Let us know if you need further assistance.

Best, Ren. I have the same issue on the OptiPlex Browse Community. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Start a Discussion. Event Log: We’ll update as the issue is investigated further. All forum topics Previous Topic Next Topic. Solution 1.

Accepted Solutions. In response to cre8tor Dell Accepted Solution. Replies Rjartech 2 Bronze. We are experiencing the same issue with Dell aio Optiplex s.

Have you had any joy with this issue? In response to Rjartech. In response to fixfinder. In response to kniemann. Hi kniemann , sorry to hear that! It’s a tough one for us as well. The only thing I have not tested is going back to Zoom 5. I feel it’s something introduced in Zoom’s software vs.

Realtek since it impacts us on various drivers going back ways. I’ve also ruled out the update as I have devices on the May build If you ping me, I can provide you a case for correlation if they’re not able to find it. The 1st few times I called, I got zero help on this from support. They didn’t know of anything that could cause it. I then discovered the event logs realizing that Zoom was the aggressor. As for how to reproduce it, I still can’t do that, which makes it hard to nail down when it’s truly fixed!

I’ve joined a ton of Zoom meetings in an effort to test with no solid results. Let me know if you get that part of it sorted. I’d love to experiment more without using the employee as a canary. Post Reply. Top Contributor.

Dell Support Resources. Latest Solutions.


HP PCs – Adjust the Text Size and Zoom In or Out (Windows) | HP® Customer Support.


Get Support. Is your Zoom microphone not working? Laptp audio problems can appear in several ways. This how-to why is zoom not working on my dell laptop troubleshoots common issues with Zoom, including:. Depending on the underlying cause, there may be a few things you can try to get your Zoom mic working so that you can participate in meetings. If your mic is not detecting audio in Zoom, it zoo, be due to a few reasons:.

If using an external mic, examine the connecting cable, or check your Bluetooth settings using a wireless mic. For wired mics, try plugging it into a different USB port. For Bluetooth devices, why is zoom not working on my dell laptop sure you have a fully charged battery.

Zoom usually requests access to your whg before you join why is zoom not working on my dell laptop meeting, but in case you missed it, you can select Join Audio at the bottom of the Zoom window. If the microphone icon has a line through it in your Zoom window, select the Sound icon to unmute yourself. During a meeting, select the up iw next to the Microphone icon and make sure the desired mic is active. If you think the meeting host has inadvertently muted you, send them a message in chat and ask to be unmuted.

Ensure you correctly set up your mic in Windows and select the audio input you prefer on Mac. The reason why rebooting resolves computer problems is that it closes any processes that might be interfering with hardware or software. If you hear an echo, your microphone may be picking up the audio from another source, such посетить страницу a TV or an external speaker.

To avoid hearing an echo in Zoom, everyone should mute their mic when not speaking. Meeting organizers can mute everyone else in the meeting. Zoom offers advanced tools intended to improve audio playback, but they can sometimes have the opposite effect. If you have ongoing audio problems with your mic, open Zoom while not in a meeting and select the Settings gearчитать далее choose the Audio tab and select Advanced to change these options. If your microphone issues persist, consider contacting a professional I.

Connect with Cinch I. SinceCinch I. Whether you need on-site support or a reliable cloud computing office, our computer support offers the fastest and friendliest service in the industry.

To learn lapptop about our history as an I. For more information about I. Click here to find your nearest local Cinch I. Microphone Not Working on Zoom? Try This!

Cinch I. If you need детальнее на этой странице troubleshooting your Zoom camera, please refer to this guide for our top 5 cameras for Zoom whh. Causes of Zoom Mic Not Working If your mic is not detecting /7526.txt in Zoom, it could be due to a few reasons: Your mic is off or on mute. The wrong mic or speakers are active in Zoom.

The meeting organizer has muted everyone else. Interference from other programs. Outdated device drivers. Always do a mic test and playback in Zoom before you join a meeting to make sure others will be able to hear /18287.txt. How to Fix a Microphone Not Working in Zoom Try these fixes in order until you can use your mic on Zoom: 1 Make sure your mic is connected and turned on. About Cinch I. Читать статью, UT. Tags: remote accessremote setupteleconferencingzoom.


– Why is zoom not working on my dell laptop

Just ask. You could be on the wrong device. However, if your Dell rell is still not working properly after performing the troubleshooting steps listed above, you can give reparing your PC a try. Dell Precision M Laptop Troubleshooting. Webcams can only be used by one program at a time. From there, scroll down перейти на страницу let desktop apps access your cameraand make sure that the toggle switch is On.